Computing Support
  • User Support Technician & |
  • Computer Operator
  • Technical Sales Specialist, Wholesale
Programs-Computing Support

Program duration Number of semesters
2 Years 4

Program Description
To develop the competencies necessary for applying the methods required in order to effectively practice the career, such as problem solving, researching information and time management. Skills related to optimal use of software are also developed: the use of older as well as recent operating systems, the use of application software, creating and using databases and the use of telecommunications.

Developing skills related to communication in the work place and customer support such as: interacting in a variety of professional situations, communicating in French/English and, providing call-Centre customer assistance. Finally, development of the competencies necessary for network management: assessing the structure and functioning of computer systems, developing programs, installing hardware and software, managing access, setting up resource sharing, troubleshooting and computer optimization.

Career Choices
  • User Support Technician
  • Computer Operator
  • Technical Sales Specialist, Wholesale
Competencies
  • To install the hardware and software of a workstation
  • To manage the network access
  • To install shared resources
  • To restore the operation of a workstation
  • To enhance the performance of a workstation
  • To help customers from a call centre
  • To maintain the operation of a workstation
  • To support customers in a work environment
Admission prerequisites
  • Higher Secondary, Diploma or/and recognized equivalent
  • A minimum of second division i.e. overall 50% in academics
  • Fluency in English with a level of IELTS 6.0 band preferred but not less than level 5.5
  • Applicants from China/Korea and other Non-English speaking countries should take English Second Language to meet the admission requirements if they do not have IELTS 6.0
  • Or equivalence as established by the ministère de l’Education, du Loisir et du Sport or the ministere de l’Immigration et des Communautes culturelles
Program Modules
Modules  
The Occupation and the Training Process  
Working RelationshipsSystems Analysis  
Older Operating Systems  
Problem Solving  
Researching Information  
Programming Utility Software  
Working Relationships  
Application Software  
Recent Operating Systems  
Databases  
Installation of Workstations  
Time Management  
Communication in French  
Networks: Access Management  
Networks: Resource Sharing  
Telecommunications Facilities  
Career Management  
Troubleshooting  
Computer Optimization  
Technical Support at a Telephone Help Desk  
Practicum: Technical Support  
Practicum: Customer Service  
Program Schedules
  • January
  • May
  • September

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